Independent IT & business consulting — Auckland, NZ
Process

What actually happens after you get in touch

Enough detail to know what you're agreeing to, not so much that it reads like a legal document. Anything specific to your project gets confirmed in writing before it starts.

1

Paid discovery chat

A conversation about your business, what's frustrating you, and what you're trying to achieve. No recommendations yet — this is about understanding, not selling.

2

A plain-English plan

Allan writes up what he'd recommend and roughly what it involves. If it's a $999 website, that's the whole plan. If it's larger, this is where scope and cost ranges get set before anyone commits.

3

Matching you with the right people

Developers, agencies, hardware installers — whoever the job needs. Allan isn't tied to one supplier, so who you're matched with depends on the job, not a referral fee.

4

Managed through the build

Regular, plain-English updates. Allan checks what's delivered against what was agreed — you're not left to work out on your own whether the work is actually done.

5

Handover and training

Onsite training for your staff so the system or website doesn't just sit there unused. Allan stays reachable after handover, not just until invoicing.

How much detail you'll actually get

Too little detail and you can't tell if a delay is normal or a problem. Too much and every update becomes a technical report you have to decode. Allan aims for updates you could repeat to your staff in one sentence — with the fuller detail available whenever you ask for it.

Where the paid chat fits

Step 1 is the only paid step before you decide anything. Everything after that — the plan, the matching, the management — is scoped and priced in writing before it starts.

Before you get in touch

The questions people almost always have

No — it's the most common starting point. The discovery chat exists precisely for this. Come with the problem, not the solution, and let Allan work out what it actually needs.

Because a free call attracts people who are just comparing prices, not ready to make a decision. A paid one gets straight to your actual situation, and it's credited back if you go ahead with any project. This is the one people hesitate longest over, so it's worth asking directly if it's still not sitting right.

No, and that's deliberate. Allan isn't trying to sell you his own build hours — his job is to represent your interests to whoever is building it, which is harder to do cleanly if he's also the one billing for the code.

Not necessarily — some engagements are just the $999 website or a single supplier decision. The discovery chat will tell you honestly if what you need is smaller than full project management.

As involved as the project needs — agreed upfront in the plan from step 2, not left vague. Some clients want Allan handling every developer conversation; others just want him checking in weekly. Both are normal.

Still deciding? Start with the chat.

It's the one step that costs anything before you commit to a direction.